Contact

A real person answers every message. We reply within 3 business days, and most issues are resolved the same day.

What to include so we can help faster

  • Your order number, or the email address and postcode you used at checkout
  • What you would like us to do: cancel, refund, replace, change an address, cancel a membership
  • For a damaged or faulty item, a photograph or a short video

The most common requests

Cancel my Amatro VIP membership Email us and say so. We action it on receipt and confirm in writing. No minimum term, no fee. See the Subscription Terms.
Cancel my order Email us as soon as possible. If it has not shipped we cancel and refund in full, including shipping.
Change my shipping address Email us within a few hours of ordering. We can usually change it before the order is picked.
Return an item 120 days from delivery, opened and used units accepted. See the Refund and Return Policy.
Where is my order Tracking is emailed when the parcel ships. Delivery is normally 10 to 15 business days after that.
I do not recognise a charge It appears as AMATRO. Email us before contacting your bank; we can usually identify it the same day.
A privacy request Email us with the subject line "Privacy Request". See the Privacy Policy.

Company details

Legal entity Summit Horizons, LLC
Trading name Amatro
Registered address 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
Billing descriptor AMATRO