Refund and Return Policy
Last updated: 7 September 2026
You have 120 days from delivery to return any Amatro product for a full refund of the purchase price or a replacement, whichever you prefer. Opened and used items are accepted. There is no restocking fee.
On this page
- The 120 day guarantee
- How to start a return
- Condition of returned items
- Who pays return shipping
- Refund timing and method
- What is refunded
- Damaged, defective or incorrect items
- Digital materials and bundles
- Cancelling an order before it ships
- Statutory cancellation rights
- Abuse and fraud
- How to contact us
1. The 120 day guarantee
If you are not satisfied for any reason, contact us within 120 days of the delivery date shown by the carrier and choose a full refund of the purchase price or a replacement. You do not have to give a reason. Opened and used items are accepted. We do not charge a restocking fee.
If a product page, offer page, checkout page or order confirmation makes a more generous written promise than this policy, that written promise controls for your purchase.
2. How to start a return
- Email support@tryamatro.com with your order number, the name and email on the order, and which items you want to return. A reason is helpful but optional.
- We review the request within 3 to 5 business days and reply with a return authorisation number and the return address.
- Post the item within 14 days of receiving the authorisation, using a trackable service, and send us the tracking number.
- We inspect the return when it arrives and issue the refund or ship the replacement.
Please do not send anything back before you have a return authorisation number. Returns sent without one can be delayed or refused because we cannot match them to your order.
3. Condition of returned items
Opened items are eligible. Please include the item and, where possible, its accessories and the box, so we can process the return quickly. A missing accessory does not by itself void a refund under the 120 day guarantee.
If an item is unsafe to post, for example one with a damaged or exposed cable, do not post it. Contact us and we will accept photographs or proof of safe disposal instead of a physical return.
4. Who pays return shipping
If the item arrived defective, damaged or incorrect, or a return is required at our expense under applicable law, we pay the return shipping.
For a discretionary return under the 120 day guarantee, return shipping is paid by you, unless a published offer says otherwise in writing. Outbound shipping is free on every order, so there is no outbound charge to refund.
5. Refund timing and method
Refunds are issued to the original payment method within 5 to 10 business days of the return arriving at our warehouse, and in any event without undue delay. Your bank or card issuer may take a further few business days to show the credit. We will email you when the refund is issued.
6. What is refunded
| Purchase price of the item | Refunded in full |
|---|---|
| Outbound shipping | Free on every order, so there is nothing to refund |
| Sales tax | Refunded in proportion to the refunded amount |
| Amatro VIP membership fees | Governed by the Subscription Terms |
7. Damaged, defective or incorrect items
Tell us within 7 days of delivery and include photographs or a short video of the item and the packaging. If we confirm the problem, we send a free replacement or a full refund, at your choice, and we cover the return postage if we need the item back.
8. Digital materials and bundles
Digital materials supplied with an order are yours to keep even if you return the physical product for a refund.
Sets and multi-item packages should be returned complete for a full refund of the package price. If you return part of a package we refund the difference between what you paid and the price of the smaller package or the items you have kept.
9. Cancelling an order before it ships
Email support@tryamatro.com as soon as possible. If the order has not yet shipped we cancel it and refund it in full, at no cost. Once it has shipped it is handled under this policy.
10. Statutory cancellation rights
Nothing in this policy limits any right you have under law. Where the law of your jurisdiction gives you a cooling off period or a right of withdrawal, that right applies in addition to the 120 day guarantee.
11. Abuse and fraud
The guarantee is offered in good faith for personal use. We may decline a request that is fraudulent, that involves a product not bought from us, or that forms part of a repeated pattern of ordering and returning that is not consistent with personal use. If we decline, we tell you why and you keep any rights you have under law.
12. How to contact us
Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays. We reply within one business day.