Warranty Policy
Last updated: 7 September 2026
Every Amatro product carries a 12 month limited warranty against manufacturing defects, starting on the day it is delivered.
On this page
- What is covered
- What is not covered
- How to make a claim
- How this relates to the 120 day guarantee
- Your legal rights
- How to contact us
1. What is covered
| Warranty period | 12 months from the date of delivery |
|---|---|
| What it covers | Defects in materials and workmanship under normal use: for example a device that does not power on or stops working, a display, button or output that fails, a seam, zip or fabric that comes apart, or a part that breaks under normal use |
| Remedy | Repair, replacement with the same or an equivalent product, or a refund, at our option |
| Who it covers | The original purchaser. The warranty is not transferable. |
2. What is not covered
- Accidental damage, drops, crushing, liquid damage and cosmetic wear
- Damage from misuse, from use outside the instructions, or from use with accessories we did not supply
- Damage from unauthorised opening, modification or repair
- Normal wear of fabrics, cushions and finishes, including the natural darkening of copper and the marks of hand-made items
- Consumable and wear parts, including earphones and cables, beyond 90 days
- Damage to cables or ports caused by pulling, bending or misuse
- Loss or theft
- Products bought from a seller other than Amatro
3. How to make a claim
- Email support@tryamatro.com with your order number, a description of the fault and, where possible, a photograph or a short video showing it.
- We reply within 3 business days and may ask you to try a simple check or reset first, which resolves many cases without a return.
- If the item needs to come back, we send you a return authorisation number and the return address. We pay the return shipping on a valid warranty claim.
- We repair, replace or refund once we receive and confirm the fault, normally within 5 to 10 business days of arrival.
A repaired or replaced item is covered for the remainder of the original warranty period or 90 days from the replacement, whichever is longer.
4. How this relates to the 120 day guarantee
The warranty and the 120 day money back guarantee are separate and both apply. In the first 120 days you can simply return the item for a full refund under the Refund and Return Policy, for any reason. After 120 days the warranty continues to cover manufacturing defects for the rest of the 12 month period.
5. Your legal rights
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. Where implied warranties cannot be excluded, they are limited in duration to the length of this limited warranty; some states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to you. To the extent permitted by law, our liability under this warranty is limited to repair, replacement or refund of the purchase price, and we are not liable for incidental or consequential damages; some states do not allow that exclusion, so it may not apply to you.
6. How to contact us
Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays.